It's a fair question when you're looking at a plan: what am I actually getting for my subscription, versus what are the AI credits for? Here's the straightforward answer. ## Two different things, not one Your **subscription** gives you access to tools — Operations Desk, Digital Records, AI Writer, and whichever others your plan includes. That access doesn't run out. Your **AI credits** are spent only when you actually run an AI action inside one of those tools — generating a draft, analysing a document, writing a description. Every credit cost is shown to you before the action runs, and a run that fails or returns nothing usable is never charged. ## What costs nothing at all Three tools use no AI credits whatsoever, because they're built on fixed formulas, not AI: Profit & Pricing Analyst, Stock Planner, and Listing Quality Checker (included from the Professional plan upward). You can run these as often as you like on any plan that includes them, with zero credit cost, every time. ## What you keep even if your credits run out Your portal, customer support, the NexGen AI assistant's saved conversation history, and the searchable Help Centre all stay available on every plan — including Free — even after you've used your monthly AI credit allowance. Running out of credits for the month blocks new AI actions, not the platform itself. ## A worked example On the Starter plan (£25/month), you get 100 AI credits a month plus access to Workflow Checklists, Workflow Automation, AI Task Manager, Integration Planner, Product Description AI, Document Organiser, Business Profile, Library and AI Writer. Exactly how far 100 credits goes depends on which actions you run — most AI actions cost somewhere between 1 and 5 credits, with a quick summary or checklist draft costing less than a full product description or an SEO rewrite. The exact cost is always shown before you confirm, and your portal keeps a full running history, so you're never guessing where credits went. ## Why it's built this way A pure "pay per AI credit" model would make every single feature feel like a meter running. NexGen eHub is a business platform first — the tools themselves are what you're subscribing to; credits are there specifically for the AI-powered parts of that work, not for using the platform at all. See exactly what's included on your plan at nexgenehub.com/pricing.