NexGen eHub Limited ("we", "us") respects your privacy and is committed to protecting your personal data in line with UK GDPR and the Data Protection Act 2018.
1. Data we collect
Account details, contact information, usage data and any content you submit to the platform.
2. How we use it
To deliver our services, respond to enquiries, secure the platform and improve our products.
3. Lawful bases
We rely on contract, legitimate interests, consent and legal obligation as appropriate.
4. Sharing
We share data with vetted sub-processors under written agreements. We do not sell personal data.
If you choose an AI action, the content you select for that action is sent to the AI provider configured for the platform to generate a response. For CSV insights, this is limited to the column names and a sample of up to 20 rows; the full dataset is not sent. Avoid submitting personal, special-category or confidential information unless you are authorised to do so. Provider processing and retention are subject to the provider’s terms and configuration.
5. International transfers
Our platform is hosted with suppliers that may process data outside the United Kingdom, and the AI providers used to generate responses process the content submitted for that request outside the UK. Back-office support for NexGen eHub is provided from Ahmedabad and Thiruvananthapuram, India; support staff access only the information needed to respond to your request and are bound by the same confidentiality obligations as our UK team.
Where personal data is transferred outside the UK, we rely on a transfer mechanism permitted by UK GDPR — such as UK adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses — as described in our Data Processing Agreement. You may request details of the specific mechanism that applies to your data.
6. Your rights
- Access, rectification and erasure
- Restriction and objection
- Data portability
- Complain to the ICO
Signed-in customers can submit an account-deletion request from the client portal. We verify and review requests before processing; legal, security, accounting or dispute records may need to be retained where the law permits or requires it. Submitting a request does not immediately delete the account.
7. Contact
To exercise your privacy rights, use our contact form and include “Privacy request” in your message.